When you visit our website, place an order, or contact us, we may collect information such as:

• Full name
• Phone number
• Email address
• Billing and delivery address
• Order and purchase information
• Payment-related information required to process your order
• Information you provide when contacting us through Messenger or other communication channels
• Website usage information, including IP address, browser type, device information, and pages visited

We only collect information that is reasonably necessary to provide our services and operate our website.

We may use your information to:

• Process and deliver your orders
• Confirm orders through phone calls
• Process payments
• Communicate with you regarding your order
• Respond to questions and customer-service requests
• Process returns and refunds
• Improve our products, website, and customer experience
• Understand website traffic and user behavior
• Detect and prevent fraudulent or unauthorized activity
• Send promotional or marketing communications where applicable

When you make an online payment, your payment information may be processed through our third-party payment service providers.

Sinthetix does not intentionally store complete payment card details on our website. Payment information is handled according to the security and privacy practices of the relevant payment provider.

Sinthetix.co may use cookies and similar technologies to improve website functionality, understand visitor behavior, measure advertising performance, and provide a better shopping experience.

We may use services such as analytics and advertising tracking technologies, including Meta/Facebook and Google-related tools.

Cookies may help us understand:

• How visitors use our website
• Which pages and products are viewed
• How visitors arrive at our website
• Whether advertisements or campaigns are effective

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies
• Payment service providers
• Website hosting and technical service providers
• Analytics and advertising service providers
• Customer-support or communication services

For example, your name, phone number, and delivery address may be provided to a courier company so your order can be delivered.

We only share information that is reasonably necessary for the relevant service.

After you place an order, Sinthetix may contact you by phone to confirm your order and delivery details.

This helps us verify orders and reduce fraudulent, incorrect, or unwanted deliveries.

Customers may contact Sinthetix through Messenger for product questions, order-related inquiries, or customer support.

Information you provide through Messenger may be used to respond to your inquiry and provide customer service.

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain customer and order information for as long as reasonably necessary for business operations, customer service, accounting, legal, dispute-resolution, and record-keeping purposes.

When information is no longer reasonably required, we may delete or securely dispose of it.

Our website may use third-party services for payment processing, delivery, analytics, advertising, website functionality, and communication.

These third parties may process information according to their own privacy policies and terms. Sinthetix is not responsible for the privacy practices of third-party websites or services that we do not control.

Sinthetix offers a 3-Day Easy Return policy subject to our applicable return conditions.

Products must be returned in the required condition. If the product or its packaging/box is damaged in a manner that violates our return conditions, a refund may not be issued.

For complete information, customers should review our Return & Refund Policy.

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information we hold about you.

To make a privacy-related request, please contact us using the customer-support channels available on our website.

We may need to verify your identity before processing certain requests.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact Sinthetix through the contact methods available on Sinthetix.co.

Website: Sinthetix.co
Business: Sinthetix
Country: Bangladesh

YOUR PRIVACY MATTERS

At Sinthetix, we aim to provide a secure and trustworthy shopping experience while treating your personal information responsibly.